I was tired of filling out the same forms over and over, and going around in circles. Vulnerable on Facebook: My whole life is thereīy the evening, I started to lose hope. Eventually, Facebook took them down, but not before she lost all of her company's followers. Another’s personal and business pages were hacked.
One user lost complete access to his account, and the page is still up with no resolution after months.
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I found an article from CNBC written in December 2017 about two people who had very similar experiences, “What happens when your Facebook page is hijacked by a stranger.” The article noted that there are videos on the Internet in both English and Arabic that show how to hack Facebook accounts. But no one’s concerns were further addressed.
In response, someone would post a link to the “Hacked Accounts” page, and many people commented that it didn’t work. On Facebook Help, several users asked about similar situations. My boyfriend and I scoured the Facebook Help message boards, Reddit threads, articles and videos for information. In all honesty, Facebook was a major part of my life. As an entertainment reporter, I visit Facebook to contact sources, get updates on soon-to-open restaurants, bars and breweries, find news stories, seek out interesting events, and manage two pages for journalism groups. It dawned on me just how much I used Facebook daily, aside from contacting and keeping up with friends and family. I tried to go through the whole process again and kept receiving a message that without access to the current email, Facebook couldn’t authenticate me as the account holder. Soon enough, the hacker’s email address was changed, and my work email disappeared from the account. Throughout the day, I only received two messages, each one telling Jasmine that her problem had been resolved. I even replied to one of the original messages from Facebook. I began filling out the form about every 20 minutes, interchanging between my work and personal emails and later created a new Gmail account. I refreshed my email account over and over and checked the spam and social folders. After submitting, a message popped up that Facebook would reach out shortly. On the next page, I was asked for my name, phone number and a photo of my driver’s license. I tried the “Forgot account?” link on the Facebook homepage and was taken to a page asking for a recovery email address. I tried to visit /hacked to report that my account was compromised and was again taken to the page to receive reset codes. Except, Facebook has no customer-support phone number, email or live chat. I figured I would call customer support and get a real person. On Monday morning, a message from Facebook came to my email addressed to the hacker, "Jasmine," about someone trying to access the account with a request to answer some questions and change the password.